Admissions vs. Fundraising: Long Term Lead Cultivation
Making the jump from admissions to fundraising in higher education isn’t really that big of a leap. In each area, you’re marketing the college to an audience in an effort to increase their affinity towards it. You’re marketing an intangible product, so for both areas you really have to sell the student experience. You produce publications with lots of smiling faces, put on events to give prospects that warm, fuzzy feeling and send out emails to get your audience to take that desired, timely, call-to-action. You have hard-and-fast goals to reach - either a dollar value or an enrollment number.
However, there are also some obvious differences - “selling the dream” to prospective students is a lot different than “selling” it to alumni who have already lived it and may or may not have had a good experience at your school. In admissions you’re only selling to one generation/age group whereas with fundraising, your message has to be more timeless. In admissions, you have helicopter parents to deal with whereas in fundraising, you have spouses.
The largest difference I’ve seen between the two areas is timeframe - in admissions you see life year-to-year through each recruiting cycle. In fundraising, you see it by campaign, with each campaign spanning over several years. It’s ironic, then, that one of the ways in which I’ve seen admissions really outwork fundraising is in the way of long term lead cultivation. Admissions really gets it - they know that they have to “work” prospective students as young as 14-years-old to set themselves up to meet their enrollment numbers when those 14-year-olds turn 17 and start applying for colleges. So they plant the seed early and come back to take care of it often through targeted communications and events over those intervening years. Fundraising doesn’t do this well with their lower dollar prospects. They work them year-to-year - if they don’t give one year they try the same strategies on them the following year and expect them to work. Isn’t that the very definition of insanity - doing the same thing over and over again and expecting different results?
One argument I’ve heard is “that’s alumni relations job!” and I call BS. If you want to get technical, university-wide communications/public affairs/whatever you call it at your school is responsible for the public face of your institution and one COULD argue that it’s really their responsibility to cultivate prospective students through their efforts before they hit that magical junior/senior year when admissions takes over. However, targeted cultivation with an end goal (giving/enrollment/whatever) in mind is VERY different than an informational resource. Alumni relations doesn’t have the end goal of giving in mind, so it’s going to be near impossible to get them to target their efforts towards that goal. Same with public affairs and enrollment. Fundraising offices need to follow the lead of admissions offices, take the bull by the horns and do it themselves.
To all the fundraisers out there, I ask you this question: What percentage of your population doesn’t give? How much more could you be bringing in if they did? Perhaps its time to try something other than this instant gratification only strategy with them, since clearly the current strategy is not working. Yes, it’s going to take time (hence “long term”) but put the effort into it and you will eventually see results from it.






November 24th, 2008
Totally agree with your last paragraph. I am a firm believer that if you want different results you can’t just try the same old thing. If you want different results you need to try different strategies.
November 24th, 2008
Agree with your sentiments a great deal here.
November 25th, 2008
I graduated about 4 years ago and currently work at my alma mater, so I’m in the “young alum” category. I ask my friends what they think when they get fundraising letters in the mail or get a call from the phonathon. They hate it. Period. Most have moved on from their college years and are focusing on their career, trying to pay back student loans. I imagine this is a common scenario, yet the same tactics are used every year.
There needs to be a real shift in how colleges relate to young alums. What value is being provided after the degree is handed over? Facebook lets everyone stay in touch. LinkedIn and similar sites may replace campus career centers. Why should young alums give back?
I enjoy making donations because I work here and I see the good things happening every day, and see the areas that need support. Most alumni don’t. How do we bring them back into the family?
There will always be those few that are permanently attached to the school, and the few who want nothing do with it ever again. How do we connect with the ones in the middle?
November 25th, 2008
I just recently got involved with the leadership of my local alumni chapter — 1,400 alumni in the Atlanta area and if we get 20+ at an event, it’s a smashing success! It wasn’t until I started working with this group that I decided to give at an associate level, or any level for that matter.
I’ve noticed some development work beginning right around graduation — this might be ideal since student loan payments haven’t kicked in yet! I remember being asked for $20.04 as a 2004 grad.
In any case, the relationship that begins with a prospective student and then continues as an enrolled student should be the same that development officers keep going after graduation. It’s that (to use your word) affinity that inspire alumni to donate anyway.
November 26th, 2008
“Alumni relations doesn’t have the end goal of giving in mind, so it’s going to be near impossible to get them to target their efforts towards that goal.”
Really? I’d argue that any alumni program that doesn’t have giving as its end goal (distant though it be) is missing the point of having alumni relations in the first place. If giving isn’t the end goal of alumni relations – what is?
I’m not saying there are no other drivers of alumni relations programming, but they are not the fundamental reason alumni relations exists. Yes, alumni can be good marketers of your institution (e.g., alumni admission reps), but in shops where PR and Development are under different VPs, the alumni shop is almost always tied to Development, not PR. There’s a reason for that.
Good topic!
November 26th, 2008
I would argue that the reason AR is tied to development in schools where they are separate is because they’re both communicating with the same audience - NOT because they have the same goals. In fact, if they did have the same goals, then why have separate offices in the first place? I think there is value in having an AR program that doesn’t have giving as an end goal, as there can be other business goals that they can fulfill for the institution.
November 26th, 2008
BRAVO!
I have long said I don’t understand why development continues to fish only in the big-people pond. And they use the same messages time after time with them as well. Some of your littlest folks can be the most dedicated - and you never know what they’re going to grow into.
Our communications office works closely with recruitment, development, and alumni. But the last two don’t really connect with recruitment. We tend to be the glue, but it’s difficult to persuade recruitment that their goal - in reality - should be to bring in the most qualified, best fit students so they can grow into contributing alumni.
November 26th, 2008
Also, I think there’s a lot that admissions and fundraising can learn from each other….but higher ed is the land of silos and an innate inability to think outside the box and really consider how a marketing tactic can be repurposed for a different end goal.
November 26th, 2008
Brief follow up. Thanks for the response. Great discussion.
KM: “…the reason AR is tied to development in schools where they are separate is because they’re both communicating with the same audience…”
True in some cases, but there are many examples of PR offices that produce the alumni publication, and Development offices that have entire departments devoted to non-alumni prospects/donors.
KM: “…if they did have the same goals, then why have separate offices in the first place?”
I think you answered this yourself in a comment above: “…higher ed is the land of silos and an innate inability to think outside the box…”
This, combined with campus politics/turf wars, can drive the PR and Development functions apart dramatically.
KM: “I think there is value in having an AR program that doesn’t have giving as an end goal, as there can be other business goals that they can fulfill for the institution.”
I agree (e.g., recruiting/yield; legislative advocacy). But as the Zen Master said to the alumni director: “If your school suddenly had all the money it would ever need, would the alumni office continue to exist?”
November 26th, 2008
“I think you answered this yourself in a comment above: “…higher ed is the land of silos and an innate inability to think outside the box…””
Touche
““If your school suddenly had all the money it would ever need, would the alumni office continue to exist?””
If your school suddenly had all the money it would ever need, would ANY of the “marketing” offices exist?
November 26th, 2008
Or for that matter, any staff positions at all besides senior administration….you could just outsource everything if money was no object